People in remote locations with transport challenges.People who are self-isolating or shielding and also experiencing a mental health crisis.Carers who may be unable to leave the person they are supporting to visit a Safe Haven.Adults experiencing a mental health or emotional wellbeing crisis who are unable to visit a Safe Haven.Who will the virtual Safe Haven be particularly helpful for? To further help people access the virtual Safe Havens, the Surrey Coalition of Disabled People has provided these more detailed guides: If the Safe Haven team are busy, they may send you a message telling you how long the wait will be.A member of the Safe Haven team will great you and begin your consultation.You will be then be provided with information about the consultation you are about to join and asked to 'click' to start the call.Your conversation will be private and this information will be deleted after the call This to ensure we can reach you if you are disconnected. Next, you will be asked to provide us with your contact details.You cannot to see others here and they can't see you You will then be asked to 'click' to enter the Safe Haven's virtual waiting room.You will be taken to the landing page of the Safe Haven where you can test your camera and microphone are working.Woking virtual Safe Haven, open 24 hours daily (from 1 April to ): click hereĪldershot virtual Safe Haven, open 6-11pm Mon-Fri and 12.30-11pm weekends: click here What happens next? Redhill virtual Safe Haven, open 6-11pm daily: click here Guildford virtual Safe Haven, open 6-11pm daily: click here To connect to the virtual service, simply go to the Safe Haven, listed below, that is closest to you and click on the link.Įpsom virtual Safe Haven, open 6-11pm daily: click here
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To access the service, you will need to use the Google Chrome Internet browser on Windows or Android devices and the Safari browser on Apple devices. The virtual service uses the NHS digital platform called ‘Attend Anywhere’.
Guidance on accessing the virtual Safe Havens The Aldershot Safe Haven is open longer hours at weekends, from 12.30pm to 11pm. The virtual Safe Havens are open from 6-11pm, seven days a week – the same hours as our Safe Haven sites. This means people can receive expert guidance and support from mental health nurses and trained mental health practitioners at our Safe Havens without leaving home. This is a pilot service that will run for a year.Įach of our five Safe Havens is now offering people experiencing a mental health crisis access to an out of hours virtual service.
The service will continue to operate at 6pm-11pm on weekdays, Monday-Friday, including bank holidays. In person support will be available from 12.30pm-11pm on Saturdays and Sundays. The Epsom Safe Haven was previously located in the Surrey Choices building at The Larches, 44 Waterloo Road, Epsom, Surrey, KT19 8EX has moved to the Brickfield Centre, Portland Place, Epsom, KT17 1D.įor more information, see this article: Woking Safe Haven now offers extended weekend opening hoursįrom Saturday 16 April, Woking Safe Haven will extend its weekend opening hours. The Safe Haven in Epsom will has moved to new premises following consultation with people who use services and the team working there. The Aldershot Safe Haven was previously located at 8 Andover Way, Aldershot GU11 3RJ and has moved to Walpole House, Pickford Street, Aldershot GU11 1TZ.įor more information, see this article: Epsom Safe Haven has moved to Brickfield Centre The Safe Haven in Aldershot has moved to new, centrally located, permanent premises following consultation with people who use services and the team working there. Aldershot Safe Haven has moved to new, permanent premises Peer support from people with lived experience of mental health issues is also increasingly available. The Safe Havens are provided in partnership between our Trust and third sector mental health specialists and funded by Surrey and North East Hampshire NHS Clinical Commissioning Groups. More information about the virtual Safe Havens is provided below.Įach of the Safe Havens are staffed by a mental health practitioner from Surrey and Borders Partnership and two trained Safe Haven workers. In addition, each of the Safe Havens is also now offering a daily online service between 6-11pm so that people can receive expert advice and support without having to leave home. The Safe Havens are designed to provide adults with a safe alternative to A&E when in crisis (please see information below about each Safe Haven). The Safe Havens are open evenings, weekends and bank holidays. Safe Havens provide out of hours help and support to people and their carers who are experiencing a mental health crisis or emotional distress.
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